Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions

At HB Biltong, every batch is made fresh to order. Once you place a subscription, we begin preparing your biltong - curing, slicing, and packaging - approximately one week before your nominated delivery date.

To cancel or amend your subscription, please do so at least 7 working days (1 week) before your next scheduled delivery date. Cancellations made after this point cannot be processed for that delivery, as your order will already be in production.

You can manage your subscription anytime by logging into your customer account. For assistance, please contact us at hello@hbbiltong.co.uk.

See our returns policy for more details on returns and refunds.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund.

See our returns policy for more details on returns and refunds.