Refund policy

Due to the perishable nature of our products, we are unable to accept returns. All HB Biltong products are handcrafted to order and cannot be resold once dispatched.

However, if your order arrives damaged, incorrect, or of unsatisfactory quality, please contact us within 48 hours of delivery with a photo of the product and we will arrange a replacement or refund at our discretion.

This does not affect your statutory rights.

You can always contact us for any return question at info@hbbiltong.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hernebaybiltong@gmail.com.